At Christmas time, we hear a lot about joy. Buy the perfume, “Joy”. Discover the joy of XYZ. Joy to the World. So what is Joy
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Continuous Improvement: Celebrating Tactile Learning
I admit it. I am someone who has to move around when I am absorbing information. I found a name for it, a Tactile or Kinesthetic
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A Different Type of Client Service
My Father, Bill Dunstan, was a Canadian World War II Veteran. I can’t claim to know the full story, but I do know a little about
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Thoughts on Leadership
I was brought up by a perfectionist whose favourite saying was” if you want something done right, do it yourself”. I must admit that I am
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The 12 Commandments of Agile Development
Ruth Stanley Adapted from the original French article “The 12 Commandments of Agile Development” by Geraldine Charlier. I came across the 12 Commandments of Agile Development
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Critical Thinking for Continuous Improvement
Quality management offers a variety of tools to achieve continuous improvement: Pareto Charts, Root Cause Analysis, Failure Modes Effects Analysis, to name a few. So what
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